Workforce Management Centre – Various Positions

Workforce Management Centre is a leader in Human Resource and Business Process Outsourcing, providing customised services to our clients in the areas of Talent Sourcing, Talent Assessment, Learning & Performance and Organisational Strategy design and execution. Our expertise is in assisting organisations enhance efficiency, optimise service levels and strengthen their competitive position.

We are seeking talented individuals to fill the following vacancies for our clients' organisations in major cities across the country:

Secretary – OSS/SC/13

Primary Responsibility: Provides business support to the Supervisor in the following ways: provides answers to routine inquiries and/or refers them to other personnel; screens visitors; assists in providing routine information to high level personnel and the public; maintains conference room calendar, arranges meetings and conferences as requested; transports confidential materials when necessary from location to location.

Qualification and competence
• HND in Secretarial study or a related discipline
• Minimum of 2 years secretarial experience in a structured environment

Direct Sales Executives – OSS/DSE/13

Primary Responsibility: promote and sell business products and services; develop and grow the business in the area of the branch where he /she is assigned; grow transaction revenue from payment & remittances business and trade; execute sales strategies and tactics; achieve monthly targets; ensure top performance as per firm’s key performance standards.

Qualification and competence
• Minimum of 2 years active sales experience
• OND/HND/BSC in any discipline

Business Bankers – OSS/BB/13

Primary Responsibility: responsible for acquiring and retaining corporate/organisation customers relationships by providing relevant banking solutions to meet customer needs following a focused cross-selling strategy; meets all sales goals and actively participates in all sales activities in the branch by engaging in a personal weekly sales activity plan

Qualification and competence
• HND/BSC
• Minimum of 2 years work experience in business relationship management in a financial institution
• Prior experience in selling products and services to corporate clients

Personal Banker – OSS/PB/13

Primary Responsibility: Responsible for managing relationship with walk in customers and individual customers. Assist customers in their selection of various accounts and financial services and also cross-sell the Bank's products
and services.

Qualification and competence
• HND/BSC in any discipline
• Understanding of standard policies and procedures in a first class financial services institution and other services providers industry is desirable

Tellers – OSS/TE/13

Primary Responsibility: Cash cheques and pay out money after properly verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds; receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips.

Qualification and competence
• OND/HND in any discipline
• Applied knowledge of banking software and understanding of banking processes
• Minimum of 2 years relevant experience in a financial institution.

Recruitment Officer – OSS/RO/13

Primary Responsibility: Source for suitable candidates in all locations, use different assessment tools to select the right candidate within a given turnaround time.

Qualification and competence
• BSC/HND in any discipline
• Prior 2 year experience in similar role in a performance driven Human Resource Consulting firm running recruitment projects across the country

Call Centre Agent – OSS/CCA/13

Primary Responsibility: Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner; Initiates and/or implements corrective action as needed in order to ensure that excellent standard of service and a high level of customer satisfaction is maintained

Qualification and competence
• Minimum of OND in any discipline
• Excellent spoken English with impressive interpersonal skills
• Must be Computer literate

Client Services Executive/Officer – OSS/CSSO/13

Primary Responsibility: Handle transactions and answer customer queries; decipher customer needs and offer the best solution based on company policies; effectively communicate ideas, suggestions and answers; refer customers to people who specialise with the type of problem or query they present; offer upgrades and new banking services or products

Qualification and competence
• HND/BSc in any discipline
• Prior experience in similar role in a financial institution or a service driven environment

Method of Application
Interested and qualified candidates should please log on to: http://www.jobs.wfmcentre.com/application/